FAQ

Q1:Do you accept customized?
A: Yes. The customer can tell your request, we have professional R&D team to customize machine for the customer.

Q2.What is the production cycle of the machine:

A: The production cycle is 30~60 days.

Q3.What is the warranty time?

A: The warranty time is 1 year after the buyer receive the machine. If any parts on the machine was broken(except vulnerable
parts), we are responsible to repair or replace for free.

Q4. Does engineer available to serve machinery overseas?

A: Yes, engineer is available to install and training overseas for free for seven days. Our engineers are experienced and have
long-term VISA for several countries.

Q5:What’s the after-sales service?

A.The seller will response and give solution in 48 hours if any urgent problems on machine.
B.The seller’s engineer can solve problems of machine by remote controlling if necessary( in warranty time freely, exceed warranty
time, the seller should charge for the remote control.)
C.If problems can’t be solved by remote control, the seller will send one engineer to buyer’s factory for maintenance. The buyer
should provide hotel, meal and round ticket for engineer and pay $ 100 per day as salary.